Global Business Process Owner - Sales & Service Management
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- Information Technology
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- 241931 Requisition #
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- Apr 24, 2024 Post Date
Moog, Inc. is hiring a Global Business Process Owner (GBPO) – Sales & Service Management in East Aurora, NY.
The GBPO – Sales & Service Management will be responsible for leading the design, testing, training and site roll-out of the functionality within SAP S/4 HANA, working closely with the Moog Aerospace and Defense (A&D) organization to design a global solution that meets Moog’s business needs.
This role will collaborate with consultants, program management, GBPOs from other workstreams, and functional areas of the business as we build a fully integrated SAP S/4 HANA ERP solution.
Principal Accountabilities:
- Deploy standardized S/4HANA processes across A&D that scale to small and large operational sites.
- Refine the global template design by building on lessons learned during the phased program deployment.
- Understand key operational metrics and pain points of the business and look for opportunities to address through data transparency and process.
- Assist and guide Workstream Leads and Process Analysts during all phases of the project.
- Meet regularly with key stakeholders in the business to ensure that SAP design and implementation meets the needs of the business.
- Document & communicate functional requirements to the technical teams.
- Develop test scripts for functional requirements.
- Serve as change leaders to champion the new system and business processes.
- Assist in the development of training materials and plans for end users.
- During the site roll out phase, train end users and then work closely with users to ensure understanding and capability in SAP after go live.
- Define the post-implementation strategy for continuous process improvement and governance.
- Identify current-state baselines and target performance metrics for the future state to achieve business outcomes
- Serve as intermediaries between the SAP technical team and business sectors to align business requirements with IT capabilities
Required Qualifications:
- Bachelor’s degree in a technical or business discipline
- 7+ years progressive professional experience with at least 5 - 7 years’ experience in aftermarket and/or order-to-cash and at least 2 years at Moog or in a similar industry
- Strong change leadership & facilitation skills
- Demonstrated experience working with ERP systems; preferably SAP S/4 HANA
- Process improvement initiative experience
- High ability to forge strong working relationships at all levels of an organization
- Strong communication skills as well as the ability to articulate organizational objectives colleagues and key stakeholders
- Cross cultural awareness
Preferred Qualifications:
- SAP S/4 experience
- Data gathering and reporting experience
- Experience leveraging Agile methodology
Travel will be required (up to 20%)
Salary range: $128,000.00 to $170,000.00.
Pay Disclaimer:
The base pay range represents the low and high end of the Moog pay range or indicates the hourly rate for this position in the given work location. Actual salaries will vary depending on many factors such as skills, experience, certifications and performance. The rate listed is just one component of Moog's total compensation package for employees. Other rewards may include a profit share bonus, employee stock purchase plan, a flexible paid time off policy, competitive 401K plan with enhanced matching program, and many region-specific benefits.
This position requires access to United States Export Controlled information.
EOE/AA Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran
About Moog, Inc.:
Our company began in 1951 with Bill Moog’s invention, the servo valve, a device which became the heart of high performance motion control systems. Today, Moog Inc. (NYSE: MOG.A and MOG.B) is a worldwide designer, manufacturer, and integrator of motion control parts and systems.
Headquartered in East Aurora, NY, we proudly serve customers in more than 90 countries. Our operations extend to more than 27 countries and our talented, global workforce is nearly 13,000 strong.
Our company is organized into three operating groups: Aircraft, Industrial, and Space and Defense. Our high-performance systems control military and commercial aircraft, satellites and space vehicles, launch vehicles, missiles, automated industrial machinery, and marine and medical equipment. What sets Moog apart is our commitment to creating high-performance solutions that solve our customers’ most difficult technical challenges.
But it's more than technical excellence that defines us. Moog is a performance culture that empowers people to achieve great things. Our employees enjoy tackling interesting technical challenges in a culture of trust. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.
Moog is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department via phone at 844-367-5787.
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